CleanAddress Email Support

This page provides support for common email problems.  If you do not find your answer here, please click here to contact support.

Configuration


Your CleanAddress email account can be accessed a variety of ways, depending on your personal preference.  We recommend accessing your account using our web-base email interface, which allows quick access to your "Inbox", folders, quarantine, and settings.

Select your email program from the list below for complete instructions:

Spam Information


Spam is "unsolicited email", or unwanted email that you may receive.  With most mail providers, spam is unavoidable.  With CleanSurf, we offer a powerful server-side filtering system that blocks spam based on known characteristics, as well as your own whitelist / blacklist preferences.

When a message is blocked, it will be delivered to your "quarantine".  The quarantine is the place where unwanted email is stored for up to 14 days, giving you the opportunity to retrieve messages that may have been incorrectly blocked.  To access your quarantine, log into your web-based email account, and click "quarantine".

To enable, disable, or tweak your spam filtering settings, click on Settings within the web-based email system.  Options include:

  • Enable / Disable Spam-filtering
  • Adjust level / categories of spam-filtering
  • Change what happens to spam when it is blocked (quarantine, delete, allow to pass with "[Spam]" subject tag)

 
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